Golf Options,
Heritage House,
The High Street,
Gravesend,
Kent,
DA11 OBH

Tel: 01474 333300
Fax: 01474 331134
email: holidays@golfoptions.co.uk
Web: www.golfoptions.co.uk

Our acceptance of your deposit or payment forms a contract between us and these conditions apply and you are deemed to have accepted these conditions. We reserve the right to refuse any booking. Whilst special requests will be noted we cannot guarantee they will be met and they do not form part of the contract between us.

CONDITIONS.
No variations to these conditions shall be valid unless agreed by us in writing. Flight Options Ltd trading as Golf Options (whose administrative offices are at Heritage House, High Street, Gravesend Kent DA11 0BH) are fully bonded with the Civil Aviation Authority for the protection of your money. It is agreed by all parties that this contract is deemed to have been made at our administrative offices and is subject to English law and the exclusive jurisdiction of the English and Welsh courts.

YOUR OBLIGATION TO US.

1. Paying for your arrangements
(i) Once you have paid us an initial deposit of £80 per person we will issue a confirmation/invoice and the contract comes into existence on the date it is sent to you.
(ii) The deposit is part payment of the arrangements and the balance must be paid before the date specified on the invoice which is normally no longer than 8 weeks before the departure date. Please note if we do not receive final payment by the date specified then we reserve the right to treat your booking as cancelled by you and cancellation charges will be applicable as detailed in section 3 below.
(iii) Full payment is required for all bookings made within eight weeks of departure.

2. If you change your arrangements
If after the contract is completed you want to change your holiday arrangements we will do our best to meet your requirements up to eight weeks before departure. If we can make the required alteration eg to departure airport, date or duration, there will be an administrative charge of £50 per person. Please note that changes to the holiday within 8 weeks of departure or to schedule flights will result in the cancellation of original arrangements and charges will be applicable as detailed in section 3 below. However no charge will be made for ammendments which involve solely the addition of insurance or additional arrangements if extra clients are travelling on the same holiday. All amendments must be notified to us in writing. Name changes made within 8 weeks of departure will also incur cancellation charges. Please note that name changes cannot be made to schedule flight bookings and will involve cancellation with 100% charges and a new reservation being made for the new person.

3. If you cancel your arrangements
If you or any member of your party have to cancel from the booking or cancel the entire booking once it has been accepted by us, written notification must be sent to us by recorded delivery post and charges will be applied from the date the letter is received according to the scale below. The charges are applied as a percentage of the entire cost excluding ammendment charges and insurance premiums which are non refundable in the event of cancellation. If seats on a schedule flight are reserved for you then 100% charges will apply to the flight cost and the following scale will apply to any other arrangements we have made for you.

Period before departure date within which written notification is received at our offices.		Cancellation charge per person
More than 56 days 42-56 days 29-42 days 15-28 days 14 days or less		Deposit only 50% 75% 90% 100%

IMPORTANT NOTE
It is a condition of booking that you take the travel insurance we recommend or arrange insurance for your party with comparable or better cover. If you have taken out insurance you may be able to cover the cancellation charges. Check your policy for details.

OUR COMMITMENT TO YOU

1. If we change your arrangements
The arrangements for the holidays are made many months in advance and occasionally it may be necessary to make changes to those arrangements. In the unlikely event of such changes arising we will endeavour to inform you as soon as reasonably possible.

However occasionally we have to make a major change, this is one made before your departure involving a change of airport (except changes between Gatwick, Heathrow, Luton and Stansted). A change to the airline or aircraft type does not constitute a major change nor does a flight delay that takes place on the day you are to travel. Please refer to the section entitled ‘flight delays’ below. Should a major change arise we will of course notify you immediately and you will have the choice of

either:-
a) accepting the changed arrangements
b)purchasing another trip
c) cancelling your holiday and receiving a full refund of all monies paid.
In addition to this we will pay you compensation in accordance with the scale below;-

Period of notification of change before scheduled departure date		Compensation per person
More than 56 days 42-56 days 29-42 days 15-28 days 14 days or less		Nil £5 £10 £15 £20

Our liability is limited to offering the above choices and compensation in the event of a major change. When the major change has been made as the result of unusual and unforeseeable circumstances beyond our control the consequences of which could not be avoided even with all due care, as detailed in the paragraph entitled Force Majeure below, we cannot offer any compensation.

Force Majeure
We cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure. Force majeure means any event which we or the supplier of the services in question could not foresee or avoid. such events may include but are not limited to war or threat of war, riots, technical problems, civil strife, terrorist activity, industrial action, natural or nuclear activity, adverse weather conditions, fire and all similar events out of our control.

2. If we cancel your arrangements
If we are forced to cancel your arrangements we will inform you as soon as possible. We will offer you the choice of an alternative holiday (if available) or a full refund of all monies paid to us in respect of your arrangements. We will not cancel your arrangements after the date specified on the final invoice for payment of the full balance unless that balance has not been paid by you or unless it is due to reasons beyond our control as detailed in the paragraph entitled ‘Force Majeure’ above. If we are forced to cancel your arrangements for any reason after the date on which final payment is due then in addition to the above options we will also pay you compensation as detailed in paragraph 1.
above. These compensation payments will not be paid to you if the cancellation is due to reasons beyond
our control and detailed in the paragraph entitled ‘Force Majeure’ above.

3. Surcharges
After we have confirmed your arrangements, we will only alter the price in the event of government action, increases in transportation costs, fuel, overflying or airport taxes.

OUR RESPONSIBILITY

1. We accept responsibility only for the acts and omissions of our own staff. We do not accept responsibility for the acts and or omissions of the suppliers (or their staff and/or sub-contractors) of the various aspects of the holiday eg the airline. This clause is subject to force majeure and the other terms of these booking conditions.

2. The liability of suppliers of arrangements in respect of air, sea, rail and road carriers and providers of accommodation are limited by the applicable international conventions and are subject to the companies concerned conditions which are available on request.

YOUR RESPONSIBILITY

The flight details shown are for guidance only and are subject to change, final details including airline and aircraft type will be confirmed on your travel documentation, sent approximately 10 days prior to departure. In the case of late bookings made within 14 days of departure we will probably arrange for you to collect tickets at the airport on the day of departure. The times shown on all tickets are local times and check in for both outward and return flights is at least 2 hours prior to the departure times on the travel documents. The company can accept no responsibility for clients who arrive late for the check in and miss their flight as a result nor can we accept responsibility for any loss by you of your flight/travel tickets, vouchers or coupons.

All clients undertake to behave with propriety and in such a manner as in no way to cause or be likely to cause damage, distress, danger or annoyance to other clients, property and/or any third party. The contract of any client in breach of this clause will be terminated and neither we nor the providers of the services in question will have any further contractual obligations to you.

COMPLAINTS

Should you have any complaints about any aspect of the arrangements, you must inform the relevant supplier of the service concerned and also our representative if in attendance, thus giving us the opportunity to resolve any problems immediately. If the problem cannot be resolved you must obtain a Complaint Report Form from the representative for completion. In the unlikely event that an amicable solution cannot be found, please ensure that you write to our Customer Relations Department within 28 days of your return with full and final details of any dissatisfaction. We cannot accept any complaints received outside of this period.

PASSPORT AND HEALTH INFORMATION

This will be provided by us for British resident passport holders. Non British passport holders and foreign residents must refer to the embassy of the country they wish to visit to establish what if any visas/innoculations they require.

FLIGHT DELAYS

Airlines do not offer compensation for delays and nor can we. However our travel insurance does offer cover against flight delays. We recommend that you purchase this insurance policy as it is impossible to guarantee a flight will not be delayed.

YOUR PROTECTION

We are licensed by the Civil Aviation Authority, ATOL number 4233 and you will be fully covered under the terms of the license for flights and packages.

GOLF CONDITIONS

• When making a booking, you will be asked for your requested courses and start times. These will be shown on your holiday confirmation as ‘Requested Courses and Times’. Once actual times, course and day are received by us from the courses, your invoice will be updated.
• We will endeavour to meet all requests of courses and times, but these are subject to availability and no guarantee is made of availability. Requests are not binding on us. In the event of a course not being available or a course changing your booking (eg for a club competition), an alternative course will be booked for you.
• Golf clubs reserve the right to make up all play as fourballs. It is your responsibility to produce a handicap certificate if requested and soft spikes may be required- check with us for information.
• No refund can be made for unused green fees, unless course closure has prevented play. In this event you must have the green fee voucher stamped by the course confirming the closure and then return it to us for a refund in the UK.
• Golf Options can not be held responsible for the playing condition of courses, including course maintenance.