Terms and Conditions
Terms and Conditions
Please read these terms & conditions carefully.
TERMS & CONDITIONS
The air holidays and flights shown are ATOL protected by the Civil Aviation Authority. If we hold our own ATOL and a number is shown under the ATOL logo, then some of the holidays shown may be covered by our own ATOL license.
We also act as agents for licensed tour operators; the relevant ATOL number will be provided for each holiday booked.
The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made immediately to the airline.
ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more.
As Travel and Booking Agents we act only as Agents for the Principals actually providing the relevant services and we shall not be liable for any act or default on the part of any such Principle or its Agents or Servants. Passengers are booked and/or tickets and coupons are issued or obtained by us subject to the conditions regulations and terms of the Carriers and/or Principals concerned.
We do not make any charges for deposits or final balances when paid by Debit Cards. Deposits and final balances paid by Credit Cards may be subject to a handling fee. Payments made by cheque require 7 working days for clearance.
It is a booking condition of all tour operators & suppliers that you have adequate travel insurance. Passengers must take out travel insurance and details of our special facilities are available. Neither we nor any of our Agents or Servants shall be liable or responsible for any loss, damage, and injury. Delay or inconvenience whatsoever to any traveller or his luggage or other personal property sustained or suffered in, or during, any passage, journey, trip or stay, or in respect of any accommodation or in the carrying out of any arrangements booked through us. In the case that you decline insurance you may be asked to sign an indemnity form, or provide details of alternative cover. No insurance will be issued until the full premium has been received.
We reserve the right to adjust prices and times given or quoted should circumstances make necessary. Prior notice will be given in most circumstances. We can only guarantee against fare increases when the full balances are paid in full at time of booking.
Our receipt of a deposit and the lodging of a booking form does not constitute confirmation of the booking. Confirmation or otherwise is given separately in a form of an ATOL receipt for flight inclusive bookings.
Passengers should assume that all bookings made are sold on a totally non-refundable basis unless otherwise advised by us. All cancellations by a client must be in writing. If a client cancels a booking the deposit will be retained by us as fee to cover expenses, but clients are liable for all expenses and liabilities incurred by us if these exceed the deposit.
In the event of a claim, our maximum liability is restricted to the total amount paid to us by the claimant less any expenses incurred.
FORFEITURE OF RESERVATIONS
All final balances must be paid at least two months before departure or the date given at time of booking in writing or orally. If they are not paid we reserve the right, which may be exercised without any notice to the passenger whatsoever, to cancel the reservation and retain any balances.
PASSPORTS, VISAS AND HEALTH CERTIFICATES
Passengers must be in possession of a valid passport and necessary visas) and health certificates. In case of passengers being refused entry by any immigration or other Authority all repatriation costs are to be borne by the passenger.
Where a passenger has to reconfirm a flight or return booking it is their responsibility for any inconvenience or loss caused by not doing this.
VALIDITY OF TICKETS
Return tickets are only valid for dates specified on the tickets unless a change is made by the company, or at the passengers request and make an additional charge at our discretion.
INFORMATION GIVEN IN THE BOOKING FORM
Information given in the Booking form is accepted by the Company as being correct unless subsequently amended in writing. We therefore do not accept any responsibility whatsoever, for any inconvenience or financial loss caused by wrong information being supplied to the company.
DATA PROTECTION POLICY
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal’s use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.
You are entitled to a copy of your information held by us. If you would like to see this please contact us. [We may make a small charge for providing this to you].
CHANGES OF REQUESTED TRAVEL ARRANGEMENTS
All requests by passengers to alter booking or travel arrangements must be writing or made in person. Should a firm booking already be held a charge of minimum of £50 will be made to change the dates of travel subject to conditions of booking/ticket and availability.
All agreements between the traveller and us shall be governed by English Law and within the exclusive jurisdiction of English Courts.
TRAVEL TICKETS & DOCUMENTATION
Our responsibility is to provide tickets for collection at our office. Tickets posted to clients are done so at the client’s risk. Any costs arising from non-delivery will be borne by the client. For late bookings collection of tickets at the airport will be arranged charges will apply.
LINKS on our website
We have provided links to suppliers of car hire, parking, hotels, currency, tickets, and insurance and these are not-ABTA members
“Please note that: ABTA protection does not apply to any non member sites.”
For information on ABTA’s protection and consumer services, including Arbitration, visit the Association of British Travel Agents website at
For advice on travelling abroad, go to the Foreign and Commonwealth Office website.
For information on health requirements, go to the Department of Health’s website.
BOOKING THE HOLIDAY
1. On receipt of your booking form and deposit we will confirm your booking within seven days.
2. You must then pay the balance of monies due (without further reminder) eight weeks before departure.
3. Holiday price includes flight transfers accommodation and excursions as specified on the booking form.
It is a condition of the acceptance of the booking form by GOLF OPTIONS that you are insured either through the Companies scheme or some equivalent travel policy. If you wish to insure through another company, the insurer’s name and emergency must be inserted on the booking form.
ROOM ALLOCATION AND SPECIAL REQUESTS
Every effort will be made to provide precisely the accommodation booked and to convey special needs to the hoteliers). However the company accepts no liability for failure to provide a special request for which no payment is made and no correspondence will be entered into concerning the hoteliers failure to satisfy such requests. Where payment is made for additional facilities the company liability shall be limited to the price of that supplement unless it is stated on the booking form that the booking is contingent on the provision of that facility. Bookings for rooms with bath or shower shall be deemed to be fulfilled by the provision of either facility and requests of one or the other will be treated as request only. When booking a double room requests for a double or twin bed must be made clearly, otherwise it will be assumed that either is acceptable.
ALTERATIONS OF FARES, TRANSPORTATION, SERVICES ETC
GOLF OPTIONS are responsible for all elements of the holiday package and shall make every effort to ensure that all services are of the quality described on the leaflet and tours are operated in accordance with the details contained therein, but reserves the right to modify arrangements in the circumstances arising providing that;
1. We shall make every effort to inform clients of any changes in hotel or itinerary. We shall be deemed to satisfy this clause if we notify the client of any changes before the payment of the balance becomes due or if we become aware after that time by sending a notice first class post within 24 hours of discovering the information.
2.Where a change in hotel or itinerary is necessary and the change does not result in deterioration in the services provided we reserve the right to make this change without compensation, or if it is impossible to provide an arrangement of equal quality we shall make that clear and make a cash adjustment to the cost of the holiday.
CANCELLATION GOLF OPTIONS
We reserve the right to cancel departures if numbers are insufficient to operate the tour in this event we shall refund monies paid.
CANCELLATION BY THE PASSENGER
The following scale of cancellation charges shall apply by the passenger;
PERIOD BEFORE DEPARTURE PERCENTAGE OF HOLIDAYS
IN WHICH CANCELLATION IS COST PAYABLE AS
RECIEVED CANCELLATION CHARGES
56 days or more Loss of deposit*
55-36 days 70%
35-22 days 80%
21-11 days 90%
10-0 days 100%
Ammendment fees will be £50 for a name change or as advised by the airline.
Please note that for certain travel arrangements e.g. many scheduled transport providers, the cancellation charge may be higher than those shown. In certain cases a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. Please ask for full details of cancellation charges at time of booking. Please check your insurance policy to see if you are covered for the cancellation charge.
Also add Cancellation charges may vary subject airlines or other suppliers conditions
eg. Low Cost carriers such as Easyjet and Ryanair policy is no refund although changes are allowed subject to charge
There will be a baggage allowance of 20kgs per person or as advised by the airline. An excess charge may be payable if it is over this allowance.
LATE ARRIVAL BY PASSENGERS AND PASSENGERS DIFFICULTIES
Should a passenger arrive late at any halt en route in accordance with an itinerary notified to the client either verbally or in writing. Sporting Events Global will not accept responsibility to delay departure and a passenger who misses a flight /vehicle shall have no claim against the company.
Please note that whilst excursions are pre-booked according to the clients instructions , a minimum number may be required to make the excursions viable and it cannot be guaranteed therefore you will be advised locally should an excursion not operate for any reason, in which case a full refund of the cost of the excursion will be made.
We shall make every effort to describe hotels as fairly and accurately as possible. Nevertheless hoteliers can withdraw or change facilities/services after publication of our leaflet. We except hoteliers to tell us of any significant changes without delay and, where possible, we will inform you prior to departure.
AUTHORITY TO SIGN CONTRACT
The signing of the booking form shall imply the acceptance of these terms by the signatory and all other passengers listed on the booking form and by signing the signatory is confirming that he has the full authority of those persons to sign on their behalf.
1. GOLF OPTIONS will permit transfer of the booking to other tours or other dates more than 42 days prior to departure without forfeiture if deposit providing the client pays an administration fee of 15.00 per person.
2. GOLF OPTIONS will permit assignment of the holiday to another client or clients subject to the following charges:
(a) more than 42 days prior to departure:20.00 per person
(b) less than 42 days prior to departure: 40.00 per person
BONDED TOUR OPERATOR
GOLF OPTIONS act as agents for Sporting Events Global Ltd who are a bonded tour operator and meets with the requirements of the Civil Aviation Authority ATOL number is 5772
COMPLAINTS AND DISPUTES
It is a condition of the contract between us that you raise any complaint with the relevant person as and when they arise. The relevant person is the hotelier for the complaints about hotel services and the tour representative about travel arrangements. (The tour representative will also attempt to assist in the event of any failure by the hotelier to resolve a complaint about the hotel). We cannot deal with complaints which have not been raised in this way. In the event that is found impossible to rectify a problem arising the holiday, we can normally agree an amicable settlement between us after you have returned from holiday, providing you write to us within 28 days of the completion of the holiday. If someone in authority such as the pilot or captain believes you are not fit to travel he or she may refuse to allow you on the aircraft. This will normally happen if they think you are likely to disturb or harm other passengers, in this case you contract us will cease immediately and we will no longer be responsible for you. Additionally if your behaviour is such that the hotelier feels unable to accommodate you, you may be asked to leave hotel in the instance no refund for lost nights’ accommodation will be made and the cost of any other accommodation or travel expenses will be borne by yourself.
Sporting Events Global Ltd acts as booking agent only. We can only accept the responsibility for any injury, illness or death, if caused by our own negligence. Any claims for damages for injury, illness, and death arising out of your stay in the accommodation must be brought against the proprietor of the accommodation concerned and not against Golf Options. It will be subject to the law of the country in which the accommodation is situated. Neither we, nor the accommodation provider can accept responsibility for any damage, loss, delay, or inconvenience cause by circumstances beyond our reasonable control. Such circumstances include but are not limited to War, threat of war, riots, civil strife, or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions, interruption or failure of a utility service or the acts of any local or national government.
Golfing SpecialistsGolf Options are specialist travel agents with the emphasis on quality, price and golf. Contact us now for a hassle free quote.
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Fantastic Trip and well organised golf trip to Turkey. Many Thanks to Golf Options.